To rent a vehicle, drivers must be at least 22 years old and must have held a valid national or international driving licence for at least 3 years.
The renter must have a valid credit card or debit/bank card issued in their own name. We accept credit cards and debit/bank cards for payment and pre-authorisation transactions at the time of vehicle collection.
At the beginning of the rental, a pre-authorisation/security hold is placed on the renter’s card to cover possible traffic fines, motorway and toll charges, and other obligations arising from the rental agreement.
The pre-authorisation amounts are:
€400 for passenger cars
€600 for minibuses and SUVs
The pre-authorisation is not a direct charge. It is a temporary amount blocked on the card as security.
Our pre-authorisation transactions are processed through the Türkiye İş Bankası payment infrastructure. If traffic fines or other legal charges are incurred during the rental period and reported through the relevant official systems, the applicable amount may be charged to the card within the pre-authorisation and transferred to the relevant authority.
If there are no traffic fines, toll charges or other outstanding amounts arising from the rental agreement, no amount will be charged to the customer from the pre-authorisation.
The time required for the pre-authorisation to be released and reflected in the customer’s available card balance may vary depending on the processing times of the card-issuing bank.
The minimum rental period is 4 days.
The following services and protection are included in the rental price:
Unlimited mileage
Rent A Car Insurance
Compulsory Third-Party Liability Insurance, within the statutory coverage limits
Standard Damage Protection (CDW)
Theft Protection
VAT (20%) and local taxes
Maintenance and oil expenses
24-hour roadside assistance
One additional driver free of charge
Airport meet-and-greet and vehicle delivery service, subject to the reservation conditions
Early-booking benefits, where applicable
The renter must present the following valid documents and cards when collecting the vehicle:
Driving licence
National identity card for citizens of the Republic of Türkiye
Passport for international customers
A valid credit card or debit/bank card issued in the renter’s own name
Accepted cards: Visa, Mastercard and American Express (AMEX)
Debit/bank cards are accepted.
Important: American Express (AMEX) is accepted at vehicle collection. However, AMEX cannot be used for the 10% online advance payment at the final stage of a reservation made through our website.
The following services and expenses are not included in the standard rental price:
Fuel
One-way rental fees
Baby/child seats and other optional equipment
Mini Insurance package
Premium Insurance package
Other optional insurance and protection packages
Parking charges
Motorway, bridge and toll charges
Additional charges for delivery or collection outside our office or airport service points
Mini Insurance and Premium Insurance are not included in the standard rental price. These packages may be purchased during the reservation process for an additional fee.
An advance payment of at least 10% of the total rental amount may be required to confirm the reservation. The remaining rental amount is payable when the vehicle is collected.
American Express (AMEX) cannot be used for the 10% online advance payment at the final stage of a reservation made through our website.
Payments at vehicle collection may be made:
By credit card or debit/bank card in Turkish lira (TRY), or
In cash in euros (EUR), US dollars (USD), British pounds (GBP) or Turkish lira (TRY).
Card details may be recorded in the rental agreement for the processing and monitoring of possible traffic fines, motorway and toll charges, and other obligations arising from the rental agreement.
The rental price includes Standard Damage Protection (CDW).
Standard Damage Protection does not mean that the vehicle is rented with complete or “full comprehensive insurance.”
This protection applies only within the conditions, coverage limits and exclusions stated in the insurance policy and rental agreement.
Standard Damage Protection does not completely eliminate the customer’s financial responsibility for vehicle damage. Depending on the type of damage, how it occurred, the vehicle category, the insurance policy and the rental agreement, the customer may be required to make a specific contribution towards the damage costs.
In insurance terminology, this contribution is referred to as an “excess.”
If an accident or damage occurs in accordance with the insurance conditions, the damage will be assessed under the insurance policy, rental agreement and applicable coverage conditions, provided that all required official documents are obtained and the incident is reported to us on time.
The customer’s contribution conditions under the standard protection are subject to the vehicle category, insurance policy and the rental agreement signed at vehicle collection.
The damage protection, coverage and customer liability conditions may not be the same in every situation. The exact coverage and liability conditions are determined according to the relevant insurance policy and rental agreement.
Standard Damage Protection, Mini Insurance and Premium Insurance may become partially or completely invalid in the following circumstances:
Driving while under the influence of alcohol, illegal drugs or any substance that affects driving ability
Leaving the scene of an accident before completing the required procedures
Failure to obtain a police/gendarmerie report, accident report, alcohol report or other required official documents
Providing incomplete or incorrect documents
Failure to submit the required documents to our company
Failure to report the accident or damage to our company on time
The vehicle being driven by a person who is not registered in the rental agreement
Using the vehicle for illegal activities, racing or purposes contrary to the rental agreement
Damage resulting from deliberate actions, gross negligence or clear driver error
Refuelling the vehicle with the wrong type of fuel
Loss of the vehicle key or similar user-related damage
Violation of the renter’s obligations under the rental agreement
In single-vehicle accidents or accidents in which the driver is 100% at fault, all official accident documents required according to the nature of the incident must be obtained and the accident must be reported to us immediately for the protection to apply.
Being 100% at fault does not automatically make the insurance protection invalid. Coverage will be assessed according to the official documents, insurance policy and rental agreement.
If the insurance protection becomes invalid, the standard protection and additional insurance package conditions may not apply.
In this case, the renter may be charged for the vehicle repair costs and other losses and expenses for which the renter is responsible under the rental agreement and applicable legislation.
Unless otherwise stated in the insurance policy or rental agreement, Standard Damage Protection does not cover:
Loss of the vehicle key
Damage caused by using the wrong fuel
Tyre damage
Window and glass damage
Headlight damage
Similar damage resulting from user error
Customers may choose the Mini Insurance or Premium Insurance package when making a reservation. Customers who want the broadest possible damage protection may purchase both packages together.
These insurance packages are optional, not included in the standard rental price and subject to an additional charge.
Purchasing Mini Insurance or Premium Insurance does not remove the pre-authorisation/security hold required at vehicle collection.
Mini Insurance provides additional protection for minor and medium-level damage.
Under Mini Insurance, damage of up to TRY 10,000 may be covered, subject to the terms and conditions of the package.
Premium Insurance provides broader damage protection.
Under Premium Insurance, damage of up to TRY 20,000 may be covered, subject to the terms and conditions of the package.
PREMIUM INSURANCE COVERS SCRATCHES OF UP TO 30 CM ON THE VEHICLE, SUBJECT TO THE TERMS AND CONDITIONS OF THE PACKAGE.
Subject to the package conditions, Premium Insurance also covers:
Tyre damage
Window and glass damage
Headlight damage
CUSTOMERS WHO WISH TO RENT THE VEHICLE WITH THE BROADEST POSSIBLE DAMAGE PROTECTION ARE ADVISED TO PURCHASE BOTH MINI INSURANCE AND PREMIUM INSURANCE TOGETHER.
Purchasing both packages provides broader damage protection. However, it does not mean that every type of damage will be covered without conditions or that the customer will have no financial liability under all circumstances.
Purchasing Mini Insurance or Premium Insurance does not remove the customer’s liability in situations such as driving under the influence of alcohol or illegal drugs, use by an unauthorised driver, failure to obtain the required accident documents, failure to report the incident to our company, deliberate actions, gross negligence or use in violation of the rental agreement.
The exact coverage, exclusions and coverage limits of the Mini Insurance and Premium Insurance packages are subject to the package conditions stated during the reservation process and the rental agreement signed at vehicle collection.
For Theft Protection to remain valid, the vehicle must have been stolen by force or forced entry, and the renter must be able to return the vehicle key to our company.
In the event of theft, the renter must immediately notify our company and the relevant law-enforcement authorities and obtain an official police/gendarmerie report.
Theft Protection may become invalid if the vehicle key cannot be returned to our company or the required official documents are not obtained.
Coverage will be assessed according to the applicable insurance policy and rental agreement.
The pre-authorisation applied at vehicle collection is not an insurance fee or a damage charge.
It is a temporary security hold placed on the card to cover possible traffic fines, motorway and toll charges, and other obligations arising from the rental agreement.
Purchasing Standard Damage Protection, Mini Insurance or Premium Insurance does not remove the pre-authorisation requirement.
The pre-authorisation amounts are:
€400 for passenger cars
€600 for minibuses and SUVs
If there are no outstanding damage charges, contractual debts, traffic fines or toll charges, no amount will be collected from the customer’s pre-authorisation.
In addition to the main renter, the vehicle may be driven by a maximum of one additional driver.
No additional fee is charged for the second driver.
The additional driver must meet the age and driving licence requirements stated in these rental conditions. The additional driver’s licence details must also be added to the rental agreement at the beginning of the rental.
Persons who are not registered in the rental agreement are not permitted to drive the vehicle.
Child seats, snow chains and similar optional equipment may be provided for an additional fee, subject to availability.
For airport deliveries, customers must provide their correct flight information on time.
The customer is responsible for notifying us of any changes to the flight number or scheduled flight time.
Subject to availability and the reservation conditions, vehicles may be collected from and returned to our offices, specified addresses or the airport.
A one-way rental fee may apply if the vehicle is returned to a location different from the collection location.
If the vehicle is returned after the time stated in the rental agreement:
No additional fee will be charged for delays of up to 3 hours, provided that the customer informs us in advance and receives our approval.
If the delay exceeds 3 hours, one full day’s rental charge will apply.
The renter may not return the vehicle late without notifying our company and may not extend the rental period without our approval.
If the vehicle is returned before the date specified in the rental agreement, no refund will be issued for the unused rental days.
The vehicle must be returned in the same general condition in which it was collected.
An additional cleaning fee may be charged if the vehicle is returned excessively dirty beyond normal use.
Any existing damage is recorded at vehicle collection. New damage occurring during the rental period will be assessed according to the rental agreement and insurance conditions.
The vehicle must be returned with the same fuel level as at the time of collection.
If the vehicle is returned with less fuel, the cost of the missing fuel will be charged to the renter.
If the vehicle is returned with more fuel than at the time of collection, no refund will be issued for the additional fuel.
All traffic fines, motorway charges, bridge tolls, HGS charges, parking fees and similar usage or toll charges incurred during the rental period are the responsibility of the renter.
Traffic fines or toll charges that are subsequently recorded in official systems may be collected according to the applicable amount under the pre-authorisation.
If the reservation is cancelled at least 5 days before the vehicle collection date, the advance payment made for the reservation will be refunded.
The time required for the refund to appear in the customer’s account or on their card may vary depending on the payment method and the processing times of the relevant bank.
Where operationally necessary, our company may provide services through business partners.
For vehicle-category reservations, if the reserved vehicle model is unavailable, an equivalent vehicle with the same or similar features may be provided.
Rental conditions and prices may be changed in accordance with applicable legislation, insurance conditions and operational requirements.
The rental agreement and the applicable insurance/package conditions signed at vehicle collection form an integral part of the rental.
Altınova Sinan, turtas plaza, Serik Cd. Yanyolu no:157, 07170 Kepez/Antalya
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