Rental Terms

Driving License & Driver’s Age

The drivers must be 22 years of age or older and must have a national or an international driving license which has been held for at least 2 years.

In order to be able to rent a car from our company, you must have a credit card registered in your name (Visa Credit - Mastercard Credit -  American Express).
In our country, traffic fines are sent to us by the traffic police department between 3 weeks and 4 weeks. Due to this situation For Small Cars we have to block 590 Euros, For Minibuses and S.U.V 890€ euro from the credit cards of our customers. This block will be automatically removed from your card between 3 weeks and 4 weeks by our bank.

Minimum Rental Period

Minimum rental period is 2 days.

What is Included/Not Included in the Prices?

Included: Limitless mileage, third party insurance (within the legal limits), damage waiver (CDW), theft insurance, 18% VAT, local taxes, fluid, maintenance, 24-hour roadside assistance.  

Not Included:Fuel, personal accident insurance (PAI), one-way rental charge (if available and possible), additional services on request (additional drivers, baby seats, navigation apparatus, equipment, additional insurances on request),parking fee,highway tolls, drop-off and pick-up charges for the locations except from the airport and the office.

 

Deposit & Payment Terms

For the booking and price guarantee you are required to pay at least 20% of the total payment in advance while booking and the rest is required to be paid at the time of pick-up. For the payment you can use Visa/MasterCard or cash in international currencies. With credit cards you can make the payment only in the national currency, the Turkish Lira.

 

Deposit Terms:

To be able to rent a vehicle from our company you are required to have a Visa or MasterCard which is valid for at least 6 months.In case you may need to pay/be charged later for any traffic or parking fines, the bridge or  highway toll violation fee even though the notices will be provided you lateryour credit card numbers are required to be written on the vehiclerental contract and you are provided a copy of that. You are not charged any other extra fees.

 

Insurance Details

Third Party (Traffic) Liability Insurance:This coversthe bodily damage and material losses and the damage caused to properties belonging to the third parties by the renter of the vehicle and the rented vehicle within the limits of the Traffic insurance. The renter will be liable for the other damages that are beyond the insurance coverage.
Collision Damage Waiver (CDW):It covers the damages in the rental vehicle caused by an incident only as long as our company is informed at the moment of the incident and provided the required police breathalyzer test and traffic reports within the first 48 hours after the accident. The renter is liable to pay acertain amount of the damage cost, which is the first amount between 550 - 600 Euros and in the insurance deductibles. CDW does not cover the mechanical breakdowns caused by the abuse or the misuse of the vehicle, losing the vehicle keys/spare tire/tool kit/vehicle license/hubcaps/wipers/car radio antenna, and use of the incorrect fuel, the cost of the car battery damage incurred by leaving the headlights/radio/CD Player on, tire damages, windshield and headlight cracks, losing, the theft or the damage of the baby seat/navigation apparatus/radio and CD player etc.,the cost of cleaning if the vehicle requires an extra deep interior/exteriorcleaning when it is dropped off, cigarette burns in the auto upholstery.

Theft Insurance:

If the vehicle is stolen when it is parked and the keys are in the responsibility of the renter during the entire reservation period, this insurance covers the vehicle’s value excluding the deductible (which is between 500TL and 1000TL depending on the vehicle group)on condition that our company is informed in 24 hours about the incident and provided the stolen car report taken from the closest police/gendarmerie station. The keys must be returned to our company; otherwise the theft insurance is invalid.If the keys are lost or given to a third party by the renter of the vehicle and in that case if the vehicle is stolen by using a key, the theft insurance regards the incident as a breach of trust and the total cost of the vehicle’s value is paid by the renter.

Tire, Windshield, Headlight Insurance :

By purchasing an extra Tire, Windshield and Headlight Insurance you can take the tire damages, headlight and windshield damages that may occur not as a result of an accident in the insurance coverage.

Personal Accident Insurance:

It covers, within the policy limits, the medical treatment expenses of the passengers in the rented vehicle. This type of insurance may not be provided by all our offices but can be purchased as an extra insurance.

Significant Notes:

The insurances are invalid if the driver is under the influence of alcohol or drugs at the time of the accident, violates the speed limits, uses the vehicle off the proper roads, exceeds the max. payload of the vehicle pointed out in the vehicle’s license, lets a third party to drive the vehicle who is not authorized by the contract to drive it, leaves the vehicle and abandons the scene of the accident, does not inform the company about the incident and not provide our nearest office the traffic reports and the breath alcohol test results which are reported at the time of the incident in 48 hours. If any damage is noticed at the time of drop-off and the company is not provided the required reports that are taken at the time of the incident the insurances will be invalid.

Additional Drivers

Rental vehicles can be driven by two other drivers apart from the driver who rents the vehicle. To be able to use the vehicle they are required to be registered and authorized in the contract. You are charged for the additional drivers and you can pay for it while booking or at the time of pick-up. Additional drivers must meet the age and driving license criteria. In case an unregistered driver has an accident the insurances will be invalid.

Baby Seat/ Navigation Apparatus/ Snow Chain

You can rent the baby seat, navigation apparatus, snow chain or some other equipment by paying an extra charge. If you ask for any of them at the time of pick-up instead of declaring it in your booking, we can provide it if there is one available.

Flight Details

For the bookings which determine an airport as the pick-up and drop-off point, the customer is liable to inform our company about the correct flight and time details during the booking or at least 24 hours before the pick-up time of the vehicle, otherwise our company will not be responsible and not pay anything for any problem or late pick-up that may occur due to the lack of information about the flight details or changes. Onlyif you inform us about your flight details it would be possible for our staff to welcome you both for pick-up and drop-off.

 

Vehicle Pick-up & Drop-off Terms

In the cities where we have offices you can pick-upthe rental vehicle from our offices, from the airports and drop-off at these points. You can also make a special request if you would like to pick-up or drop-off at your hotel. In case that you would like to drop it off at a point apart from the office where you have picked the vehicle up you are required to pay one-way drop-off charge. This charge is automatically calculated by the system on our website.

One-way Vehicle Rental

You can pick-up and drop-off a vehicle at Travel Cars headquarter or offices. If you would like to drop-off the vehicle at a different office from which you picked it up you are required to pay an extra one-way rental charge. This charge isautomatically calculated by the system on our website.

 

Vehicle Group/Model

We guarantee the requested vehicle group and qualifications (e.g. A, A/C, manual) but not a certain model or brand. In case a situation occurs due to the circumstances beyond the control of Travel Cars (e.g. delayed or damaged return of the vehicle from the earlier customer, technical breakdown, force majeure etc.) we reserve the right to change the vehicle with an equivalent one or with one from a superior group.

 

Late/Early Drop-off

Late Drop-off:If the vehicle is dropped off 59 min. later than the drop-off time written in the contract, the renter is not charged any additional fee on condition that he/she informs our company in advance about it and gets confirmation from our company. However, if the vehicle is dropped off 60 or more minutes later than the drop-off time written in the contract, the renter is charged the late drop-off fee that is around 1/3 of the daily rate for each hour. If the vehicle is 3 or more hours late the renter is charged another full day rental fee. The renter cannot drop the vehicle off later than the predetermined drop-off time written in the contract and cannot extend the drop-off time without the confirmation of the company. Travel Cars reserves the right to reject the extension of the drop-off date when necessary and when it needs to get the vehicle ready for another booking.

 

Early Drop-off:

No refund is paid to the renter even though the vehicle is dropped off earlier than the drop-off time written in the contract.

Vehicle Condition

The vehicle must be dropped off as it has been picked-up in good condition with the vehicle license, plate and tool kit. Being dropped off, if the vehicle is in a condition that requires an extra cleaning other than the standard interior/exterior cleaning process the customer will be charged the cleaning fee.
 

Fuel Policy

The vehicles are not rented with a full tank of fuel. You are delivered the vehicle with a certain rate of fuel in the tank and required to drop it off with the same rate of fuel otherwise you are charged the low fuel fee. At that point be mindful of that you should buy only as much fuel as you need as you will not be returned the rest of the fuel that you leave in the tank.If you wish you can order a certain level of fuel in tank(1/4, ½, full tank) by committing to pay for it in advanceat the time of pick-up. If you buy fuel by paying for it in advance, you still should be mindful of that you should buy only as much fuel as you need as you will not be returned the rest of the fuel you leave in the tank.

Traffic Fines

You are responsible for all or any traffic violations incurred during your reservation period or as a result of your use of our company’s vehicle. These include but are not limited to parking, speeding, red light, photo enforcement, and toll violations.You are liable for all penalties/fees from any such violation, including fines/penalty rate for late payment or not paying and any processing penalties/fees added by the issuing traffic/tax office and sent to our headquarter as our company is the real owner of the vehicle. Therefore if you are charged any kind of fines or fees please pay them in time in order not to pay for any other penalties.

Taking Abroad

Company’s rental vehicles cannot be taken abroad, otherwise the insurances will be invalid and the renter will be liable to make the full payment of the vehicle’s value.

 

Terms of Booking Cancellation

If you cancel your reservation 7 days before the arrival date, the amount you paid will be refunded.

 

NOTES

Travel Cars may provide service through the agency of its partner companies at other service points apart from its own offices. In such cases the rental terms and conditions of the company which provides the vehicle are recognized. The rates, general information, terms and conditions may be changed without giving any notice and may differ according to the office locations. Company website and the rates may be updated periodically, so please visit our website for the updated rates and terms.